JD Power

Ford Doubles Down on MyFord Touch, Will Extend Warranties

Ford's beleaguered MyFord Touch system will continue to live on, but Ford has tacitly acknowledged that it's causing the company serious problems.  Due to falling satisfaction...

Consumers Annoyed By Nav Systems, Automakers Ignore Complaints

According to hot-off-the-press research by J.D. Power and Associates, customers that their firm surveyed reported 351 problems per 100 vehicles with their factory-installed...